FAQ

Some frequently asked questions! If you cannot find the answer you are looking for here, then please don't hesitate to email me through my contact form.

Here are some of our

Frequently Asked Questions

Do you ship internationally?

We do! Although our studio is based in the UK, we love that our work gets to travel around the world. However at the moment, we are currently unable to ship to Europe but we are working on making this available very soon. If you are located from Europe, please contact us on our etsy store!

Find us here: https://www.etsy.com/uk/shop/MoonFairi

Our pricing for international shipping will vary on your order, but will be fully tracked so you can always keep track of where your pieces are in transit.

I can't find what I'm looking for, can you design a range to perfectly suit our wedding?

We truly believe that each wedding is unique, which is why we have set up a collection of different ranges for couples to choose from. However we also understand that sometimes, you may want to add that extra special touch to your stationery to really tie in to your big day. We currently offer venue illustrations, but can also create a bespoke collection just for you. Just send over an email with your ideas and we will do the rest!

Please bear in mind that fully bespoke ranges do entail a bespoke service fee starting from £149. If you’d like more information on this please visit our Bespoke page.

Texts vs Physical invites - why should I send out hard copies rather than one through email?

We encourage people to opt for physical invites over digital as we believe that hard copies can really make your wedding that little bit more special. A physical touch is a great memory to keep, and can set a particular atmosphere before the wedding has even begun. Guests can get a feel for what type of wedding they will be attending through the colour scheme and beautifully drawn illustrations. It's a lovely keepsake, and something we believe an email just can't quite match.

When should I send out my Save the Dates?

Save the Dates are typically sent out 12 months prior to your wedding day. We recommend sending them out as soon as you have booked your venue as this is a super exciting time and a great way to allow your guests to book any time off work that may be needed.

When should I send out my formal invitations?

You would typically send out your formal wedding invites 4-6 months before your big day. This helps remind the guests of the event and can hold some useful information regarding timings and wedding locations.

How many invitations do I need?

A common mistake people make is ordering the same amount of invitations as the guest count.

Traditionally, you will only send out 1 invitation per couple. So if you have 60 guests made up of 30 couples attending your wedding, you only need 30 invitations. We will also recommend adding an extra 5-10 invites on top of your count for any extra people you may want to add at the end, or to cover invitations lost in the post.

Please be sure to enter the correct amount when ordering as once the order has been confirmed, we cannot make any adjustments.

A little bit of information about

Your Wedding Stationery Journey with Moonfairi Paperie

Get in Touch

The first step to ordering is by either selecting your stationery from our shop, or filling out a wedding form. This will provide us with all the information we will need to create your stationery, and also send you an accurate quote.

Payment & Confirmation

Once you've finalised your selections, we’ll send over a custom payment link based on your bespoke quote. This will secure your booking and allow us to begin the design process.

Payment Methods: You can pay securely via our website or through a direct payment link. If you’ve received a discount for ordering through our website, it will already be reflected in the total.

Sharing Your Wedding Details

After payment, we’ll need all the wording and details you'd like included on your invitation suite and any additional items (such as menus, signage, or vow books).

You can send your wording and preferences in one of two ways:

Etsy chat (if you originally enquired through Etsy), or moonfairi@outlook.com

Don’t worry if you’re not sure how to word everything — we're more than happy to help craft your invitation wording or fine-tune your details card.

Digital Mock-up

Once you have purchased your order, whether you have paid in full or submitted your depsosit, we will then send out a digital mock-up of your stationery. We do this for all our items whether it is a wedding invitation, or a bridesmaid proposal card.

  • You’ll receive a fully visualised mock-up of your invitation suite.
  • You’re welcome to make as many wording or layout changes as you'd like — we want it to feel perfect before moving forward.
  • At this stage, you’ll also be asked to choose your envelope colour and any optional add-ons such as wax seals, vellum jackets, silk ribbons, and more.

    Please note: Once you’ve approved the final version of your mock-up, no further changes can be made, as your stationery will move into print production.

Printing Process

Once you've signed off on your design, your stationery is sent into production.

  • Printing typically takes 7–10 business days.
  • Handmade or specialty elements (such as wax seals or cotton envelopes) may take slightly longer depending on quantities and availability.
  • Everything is carefully assembled and quality-checked in the studio.

    If you have a specific timeline in mind, please let us know in your form or send us an email before you order, and we will try our best to accommodate.

email: moonfairi@outlook.com

Time to Ship

All of our items are sent with tracking, so you can be stress free knowing where you parcel is located at all times, whether you are local or located across the globe. We ship with Royal Mail for within the United Kingdom, and through UPS on international parcels.